Dtown Insurance Receives 2024 Top Customer Retention Award from CSAA Insurance Group

Furlong, PA, May 21, 2025 - CSAA Insurance Group, AAA's roadside auto and home insurance carrier, released the 2024 Top Agency Customer Retention Awards for auto and home insurance. Doylestown, PA's AAA insurance agency, Dtown Insurance, placed first with a remarkable 92.90% retention rate. This is the second consecutive year that Dtown Insurance placed first in the Entrepreneurial Agency channel.

Only two agencies qualified for the 2024 Top Agency Retention Award. To qualify, the agency had to achieve a combined (auto/home insurance) retention rate of over 90%. As a point of comparison, the industrywide personal lines insurance client retention rate is 84%.

Steve and Marybeth Vinkler, owners of Dtown Insurance, attribute their success to the excellent support and the complete coverage that the auto and home insurance policies CSAA offers.

Below are the results.

Top Customer Retention Award Agencies in 2024

1st Place: 92.9% - Steve Vinkler – Doylestown, PA

2nd Place: 91.2% - David Matasovsky – Forked River, NJ

"We are truly honored to receive this award," said Steve Vinkler. "This recognition reflects our deep commitment to our clients, highlights our dedication to providing the personalized and responsive service they deserve, and ensures our clients can trust us for all their insurance needs, year after year."

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home, and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $6 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com.

About  Dtown Insurance

Dtown Insurance, headquartered in Doylestown, Pennsylvania, provides personalized insurance solutions for the residents of Central Bucks and the surrounding areas. As an independent insurance agency, Dtown Insurance prides itself on its commitment to serving the Pennsylvania and New Jersey communities with unparalleled dedication. Dtown Insurances provides auto, home, life, and business insurance solutions.

Dtown Insurance partners with many insurance carriers such as American Modern, Cabrillo Coastal, CSAA, Encompass, Foremost, Haggerty, National General, OPENLY, Plymouth Rock, Progressive, Safeco, and Travelers. This diverse network allows us to offer our clients competitive rates and customized insurance packages.

Contact Dtown Insurance

Dtown Insurance

3503 York Road, Suite 10

Furlong, PA 18925

Phone: 215-345-1796

Fax: 267-323-4802

Steve Vinkler

Email: svinkler@aca.aaa.com