Dtown Insurance Receives 2024 Top Customer Retention Award from CSAA Insurance Group

Furlong, PA, May 21, 2025 - CSAA Insurance Group, AAA's roadside auto and home insurance carrier, released the 2024 Top Agency Customer Retention Awards for auto and home insurance. Doylestown, PA's AAA insurance agency, Dtown Insurance, placed first with a remarkable 92.90% retention rate. This is the second consecutive year that Dtown Insurance placed first in the Entrepreneurial Agency channel.


Only two agencies qualified for the 2024 Top Agency Retention Award. To qualify, the agency had to achieve a combined (auto/home insurance) retention rate of over 90%. As a point of comparison, the industrywide personal lines insurance client retention rate is 84%.


Steve and Marybeth Vinkler, owners of Dtown Insurance, attribute their success to the excellent support and the complete coverage that the auto and home insurance policies CSAA offers.

Below are the results.


Top Customer Retention Award Agencies in 2024


1st Place: 92.9% - Steve Vinkler – Doylestown, PA

2nd Place: 91.2% - David Matasovsky – Forked River, NJ


"We are truly honored to receive this award," said Steve Vinkler. "This recognition reflects our deep commitment to our clients, highlights our dedication to providing the personalized and responsive service they deserve, and ensures our clients can trust us for all their insurance needs, year after year."


About CSAA Insurance Group


CSAA Insurance Group offers automobile, home, and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $6 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com.


About  Dtown Insurance


Dtown Insurance, headquartered in Doylestown, Pennsylvania, provides personalized insurance solutions for the residents of Central Bucks and the surrounding areas. As an independent insurance agency, Dtown Insurance prides itself on its commitment to serving the Pennsylvania and New Jersey communities with unparalleled dedication. Dtown Insurances provides auto, home, life, and business insurance solutions.


Dtown Insurance partners with many insurance carriers such as American Modern, Cabrillo Coastal, CSAA, Encompass, Foremost, Haggerty, National General, OPENLY, Plymouth Rock, Progressive, Safeco, and Travelers. This diverse network allows us to offer our clients competitive rates and customized insurance packages.


Contact Dtown Insurance

Dtown Insurance

3503 York Road, Suite 10

Furlong, PA 18925

Phone: 215-345-1796

Fax: 267-323-4802

Steve Vinkler

Email: svinkler@aca.aaa.com

The Motorcyclist’s Guide to Insurance

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Pennsylvania's Distracted Driving Law Effective June 5, 2026, the penalty is a summary offense with a $50 fine, plus court costs and other fees. Pennsylvania’s hands-free law may be referred to as Paul Miller’s Law. Paul Miller was killed in 2010 when a distracted driver crossed a center grass divider and traveled head-on into Paul’s car. If a driver is convicted of homicide by vehicle and driving while distracted, they may be sentenced up to an additional five years in prison. As a primary offense, drivers can be stopped by police if they have a mobile device in their hand while driving.  The law: Defines an interactive mobile device as a handheld wireless telephone, personal digital assistant, smart phone, portable or mobile computer, or similar device which can be used for voice communication, texting, emailing, browsing the Internet, instant messaging, playing games, taking or transmitting images, recording or broadcasting videos, creating or sharing social media or otherwise sending or receiving electronic data. Defines driving as operating a motor vehicle on a highway, including anytime the motor vehicle is temporarily stationary because of traffic, a traffic control device (e.g., a traffic light or stop sign), or other momentary delay. Defines the use of an interactive mobile device as using at least one hand to hold, or supporting with another part of the body, an interactive mobile device, dialing or answering an interactive mobile device by pressing more than a single button, or reaching for an interactive mobile device that requires a driver to maneuver so that the driver is no longer in a seated driving position, restrained by a seat belt. A driver may use an interactive mobile device if the driver moves the vehicle to the side of or off a highway and halts in a location where the vehicle can safely remain stationary. The hands-free law allows for an emergency use exception if it is necessary to communicate with a law enforcement official or other emergency service to prevent injury to persons or property. Pennsylvania's Texting-While-Driving Ban The law prohibits as a primary offense any driver from using an interactive mobile device to send, read or write a text-based communication while his or her vehicle is in motion. Defines an interactive mobile device as a handheld wireless telephone, personal digital assistant, smart phone, portable or mobile computer or similar device which can be used for voice communication, texting, emailing, browsing the Internet, instant messaging, playing games, taking or transmitting images, recording or broadcasting videos, creating or sharing social media or otherwise sending or receiving electronic data. Defines a text-based communication as a text message, instant message, email or other written communication composed or received on an interactive mobile device. Makes clear that this law supersedes and preempts any local ordinances restricting the use of interactive wireless devices by drivers. " Faces of Distracted Driving " is an online photo series exploring the tragic consequences of texting and cell phone use behind the wheel by sharing the stories of people from across the country who have been injured or lost loved ones in distracted driving crashes. Click here to view "Faces of Distracted Driving." Dtown Insurance agents have many years of experience in auto insurance. Our agents prioritize getting you the right coverage for the best price available. One of the best auto insurance carriers we work is AAA, one of the country’s largest and most reputable insurance carrier in the United States. Call today
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